Refunds and Reformulations

Refunds

Your satisfaction matters to me, and I want to make sure my policies are fair while also respecting the time and work that goes into your dog’s formulation.

Full Refunds

  • You may request a full refund anytime from the date of purchase until 24 hours after your intake form has been submitted.

  • If you purchase a formulation service with the intention of completing it later, you may also request a full refund at any point before your intake form has been submitted. Refunds will be processed for the full amount you originally paid.

Partial Refunds

  • After 24 hours have passed from the submission of your intake form, refunds will be available on a fair, pro-rated basis.

  • The refund amount will reflect the difference between the total service fee and the time already spent on your formulation. This includes reviewing your intake form, research, and communication.

  • My hourly rate is $25/hour, and you’re always welcome to request a record of time spent.

How to Request a Refund
Simply email your request to hello@tailoredtummyco.com, and refunds will be processed within 7 business days back to your original payment method.

*Downloadable recipes are NOT eligible for a refund after the document has been downloaded.

Reformulations

Tailored Formulations

Basic reformulations during your support period are included under certain situations including

    • Refusal to eat an ingredient
    • Unknown intolerance to an ingredient
    • Unwanted weight gain or loss

NOT included in the reformulation policy includes:

    • Inability to source an ingredient
    • Price increases of ingredients included
    • Issues due to the recipe not being followed correctly
    • Changes in any health conditions

 

If you need a reformulation that falls outside those allowed during your support period or after your support period ends, you may purchase them but they cannot always be done immediately. Information on how to request and purchase a reformulation can be found on your Diet Report.

Downloadable Recipes

Reformulations to replace 1 or 2 ingredients (including supplements) can be purchased for $10. If more than 2 adjustments need to be made, a tailored diet will need to be purchased. 

Need Help?

Contact us at hello@tailoredtummyco.com for questions related to refunds.