Refund and Reformulations Policy


Tailored Formulations

A full refund may be requested from the time of purchase up until 24 hours AFTER completion of the intake form.

Once I receive the completed intake form up until I provide a proposed ingredient list, a 50% refund will be granted.

Once you approve the proposed ingredient list, no refunds will be issued.

If you purchase formulation services with the intention of using them at a later date, you may request a full refund at any point before the intake form has been completed. The return will be processed for the amount that you paid at that time.

Downloadable Recipes

Downloadable recipes are not eligible for returns once you have downloaded the files.


tailored formulations

Basic reformulations during your support period are included under certain situations including

  • Refusal to eat an ingredient
  • Unknown intolerance to an ingredient
  • Unwanted weight gain or loss

NOT included in the reformulation policy includes:

  • Inability to source an ingredient
  • Price increases of ingredients included
  • Issues due to the recipe not being followed correctly
  • Changes in any health conditions

If you need a reformulation that falls outside those allowed during your support period or after your support period ends, you may purchase them but they cannot always be done immediately. Information on how to request and purchase a reformulation can be found on your Diet Report.

downloadable recipes

Reformulations to replace 1 or 2 ingredients (including supplements) can be purchased for $10. If more than 2 adjustments need to be made, a tailored diet will need to be purchased.

need help?

Contact us at for questions related to refunds.

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